Q: Do I need to create an account to order?
A: Yes, an account is required to complete your purchase. Creating an account lets you track orders, save shipping details, and view past purchases more easily.

Q: How do I create a Mythviel account?
A: Click “Sign Up” on the top right of our website, enter your email, create a password, and fill in your details. You can also sign up during checkout.

Q: How do I reset my account password?
A: Click “Forgot Password” on the login page, enter the email associated with your account, and we’ll send a reset link.

Q: Can I delete my account?
A: Yes. Email us at [email protected] with your request, and we’ll assist in deleting your account and associated data (per privacy regulations).

Q: Can I place an order over the phone?
A: Currently, we only accept orders through our website. For assistance with placing an order, email us at [email protected].

Q: What payment methods do you accept?
A: We currently accept Visa and Mastercard.

Q: Why is my payment being declined?
A: Common reasons include insufficient funds, incorrect card details (expiry date, CVV, billing address), card blocks for international transactions, or temporary bank issues. Contact your card issuer for details, or try a different accepted card.

Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption (SSL) to protect your payment details, and we never store full credit card information on our servers.

Q: How long does it take to process my order?
A: Orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order is shipped with tracking details.

Q: My order status says “processing”—what does that mean?
A: “Processing” means we’ve received your order and are preparing it for shipment (verifying payment, checking stock, packing). If there’s a delay (e.g., temporary stock issues), we’ll email you.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 1 hour of placement. Email us with your order number—we’ll assist! Once shipped, modifications/cancellations aren’t possible.

Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. 

Q: Can I change my shipping address after my order is placed?
A: We can update your address if the order hasn’t shipped yet. Email us immediately with your order number and new address—we’ll confirm if possible.

Q: What if I’m not home to receive my package?
A: Couriers typically leave packages at your door or a nearby pickup location and leave a notification. Check your tracking info for details.

Q: What if my package is marked as delivered but I haven’t received it?
A: Check with household members/neighbors first. If still missing, email us with your order number and tracking info—we’ll investigate with the courier. Note: We can’t refund packages marked “delivered.”

Q: My international order is taking longer than expected. Why?
A: International delays can occur due to customs processing, weather disruptions, or high courier volumes. If your order exceeds the estimated delivery window by 5+ business days, email us with your tracking number—we’ll follow up with the courier for an update.

Q: Can I pick up my order in person?
A: Currently, we don’t offer pickup—all orders are shipped directly to your address.

Q: What’s your return window?
A: We accept returns within 30 days of delivery. Items returned after this period won’t be processed.

Q: What conditions must items meet for a return?
A: Items must be unused, unwashed, and in their original condition with tags, packaging, and accessories intact.

Q: Do I need to contact you before returning an item?
A: Yes—please email [email protected] first to notify us. We’ll provide a return address and instructions.

Q: Who pays for return shipping?
A: You’ll cover return shipping costs unless the item is defective/damaged (we’ll reimburse you for these cases).

Q: Can I exchange an item for a different style?
A: Yes! Process a return for a refund first, then place a new order for the desired item to ensure availability.

Q: What if my returned item gets lost in transit?
A: We recommend using a trackable shipping service. If a return is lost, we can’t process a refund unless proof of delivery to our warehouse is provided.

Q: How long does a refund take?
A: Once we receive and approve your return, refunds are processed within 10 business days to your original payment method. If delayed, check with your bank first, then contact us.

Q: How do I care for my Mythviel garments?
A: Care instructions are listed on each product page and garment tag (e.g., wash temperature, drying methods). Following these helps preserve fabric quality.

Q: Why is there a slight color difference from the website?
A: Due to lighting and screen settings, minor color variations are normal. We strive to display accurate colors, but fabric dyeing can vary slightly.

Q: Do you restock sold-out items?
A: Popular items are often restocked! Sign up for “back in stock” alerts on product pages—we’ll email you when available.

Q: Do you offer custom or made-to-measure items?
A: At this time, we don’t offer custom services—all items are produced in standard sizes based on our size guide.

Q: How do I choose the right size?
A: Refer to our size guide on each product page, which includes measurements (bust, waist, length). If unsure, email us with your measurements—our team can recommend a size!

Q: How do I measure myself for your size guide?
A: Use a soft tape measure:

Bust: Around the fullest part of your chest.
Waist: At the narrowest part of your torso.
Hips: Around the widest part of your hips.
Length: For tops/dresses, shoulder to hem; for pants, waist to ankle.